Cookie Policy
This Cookie Policy explains how our gaming platform uses cookies, web beacons, pixels, and similar tracking technologies to enhance your gaming experience, secure your account, and personalise content. We are committed to transparency regarding data collection practices and comply with South African data protection regulations. This policy was last updated on January 18, 2026, and applies to all users accessing our services from South Africa and internationally.
1. What Are Cookies and Tracking Technologies
Cookies are small text files stored on your device when you visit our website or use our gaming platform. These files contain information about your browsing activity, preferences, and authentication details. Beyond traditional cookies, we also utilise web beacons, pixels, and similar technologies that track user behaviour across our platform and third-party websites. These technologies enable us to recognise returning players, remember your gaming preferences, and optimise the functionality of our services. Understanding these technologies is essential for players who wish to manage their privacy settings effectively.
2. Categories of Cookies We Use
Our platform employs several categories of cookies, each serving specific purposes related to gaming operations and user experience:
- Essential Cookies – Required for basic platform functionality, account authentication, and transaction security. Without these cookies, you cannot log into your account or place bets.
- Performance Cookies – Collect anonymous data about how players interact with our slots, table games, and live dealer offerings. This helps us identify technical issues and improve loading speeds.
- Analytical Cookies – Enable us to understand user behaviour patterns, gaming preferences, and popular games. Data gathered supports statistical analysis and platform optimisation.
- Marketing and Targeting Cookies – Allow us to display personalised promotions, bonus offers, and game recommendations based on your gaming history and preferences.
- Social Media Cookies – Facilitate sharing of gaming achievements and integration with social platforms, but only when you actively choose to use these features.
- Third-Party Advertising Cookies – Enable external advertising partners to display relevant gaming promotions across the internet based on your previous visits to our site.
3. Purposes of Cookie Usage in Online Gaming
Cookies serve multiple critical functions within our gaming environment. They enable secure authentication, ensuring only authorised users access player accounts and funds. Cookies facilitate responsible gaming by tracking self-exclusion preferences and deposit limits you establish. They support fraud prevention by monitoring suspicious account activities and unauthorized access attempts. Additionally, cookies enhance your gaming experience by remembering your preferred game settings, language preferences, and favourite slots. They allow us to analyse aggregate gaming trends, which helps us develop new features aligned with player interests. Cookies also enable compliance with South African National Gambling Board regulations by maintaining accurate records of player activity and ensuring age verification protocols are maintained.
4. Cookie Retention and Expiration Periods
Different cookies have varying lifespans depending on their function. Session cookies expire automatically when you close your browser after logging out. Authentication cookies typically remain active for thirty days, allowing you to remain logged in across multiple visits. Analytical and performance cookies are retained for up to two years to establish meaningful usage patterns. Marketing cookies may persist for one year, enabling us to track the effectiveness of promotional campaigns. Players can manually delete cookies at any time through their browser settings, and we recommend clearing cookies periodically for optimal privacy. Upon account closure, we delete associated cookies within thirty days, though some anonymous analytical data may be retained in aggregated form for statistical purposes.
5. Managing Your Cookie Preferences
You maintain significant control over cookie usage on our platform. During your first visit, you receive a cookie consent banner allowing you to accept all cookies or customise your preferences. You can modify these settings at any time through your account preferences page, where granular controls enable you to enable or disable specific cookie categories. Rejecting non-essential cookies will not impair basic platform functionality, though some features like personalised game recommendations may be unavailable. We honour Do Not Track signals sent by your browser, automatically limiting marketing and analytical cookie placement when activated. Your cookie preferences are themselves stored in a cookie that respects your choices across future sessions. Any changes to your preferences take effect immediately and apply to all future browsing activities on our platform.
6. Disabling Cookies in Popular Web Browsers
Should you wish to disable cookies entirely, instructions vary by browser type:
- Google Chrome – Open Settings, navigate to Privacy and Security, select Cookies and Other Site Data, and choose your preferred cookie handling option.
- Mozilla Firefox – Access Preferences, select Privacy and Security, locate Cookies and Site Data, and configure your cookie management settings accordingly.
- Apple Safari – Click Safari in the menu bar, select Preferences, go to Privacy, and configure cookie and website data settings.
- Microsoft Edge – Open Settings, navigate to Privacy and Security, select Cookies and Other Site Data, and adjust your preferences.
- Opera Browser – Click the Opera menu, select Settings, go to Advanced, then Privacy and Security to manage cookie settings.
7. Third-Party Cookies and External Partners
Our platform integrates with external service providers who place their own cookies on your device. These partners include payment processors, analytics services, advertising networks, and game developers. While we contractually obligate these partners to respect your privacy and comply with South African regulations, we cannot directly control their cookie practices. Third-party cookies enable seamless payment processing, accurate performance metrics, and targeted gaming advertisements. We regularly audit partner compliance and maintain updated lists of all external cookie sources. You can independently manage third-party cookies through your browser settings or visit opt-out platforms like the Digital Advertising Alliance to control targeted advertising across the internet.
8. Your Rights Regarding Cookies and Data Protection
Under South African Protection of Personal Information Act (POPIA) and applicable data protection principles, you possess several rights concerning cookie-based data collection. You have the right to access information about what data we collect through cookies and how we utilise it. You may request deletion of your data, though certain technical and regulatory requirements may necessitate retention of anonymised information. You have the right to withdraw consent for marketing cookies without affecting essential functionality. You can request a portable copy of data collected through cookies in machine-readable format. You retain the right to lodge complaints with the Information Regulator if you believe our cookie practices violate your privacy rights. These rights exist independently of cookie consent preferences and apply automatically to all our users.
9. Updates and Contact Information
We periodically review and update this Cookie Policy to reflect changes in our services, technology, and applicable regulations. Significant updates will be communicated through email to registered players, and continued use of our platform after updates constitutes acceptance of revised terms. Should you have questions about our cookie practices, privacy concerns, or wish to exercise your data protection rights, contact our dedicated Privacy Team through the support section of our website. We maintain detailed cookie documentation available upon request and respond to data inquiries within fourteen business days. Your feedback helps us continuously improve our privacy practices, and we welcome suggestions for enhancing transparency regarding our tracking technologies and data usage within the South African gaming community.