Contact Our Support Team
We understand that questions and concerns arise when enjoying online gaming. Our dedicated support team operates around the clock to assist South African players with account issues, payment queries, technical difficulties, and responsible gaming inquiries. We maintain compliance with the National Gambling Board regulations whilst delivering prompt, professional assistance across multiple communication channels.
Available Contact Methods
| Contact Channel | Details | Best For |
|---|---|---|
| Email Support | [email protected] | Detailed inquiries, account verification |
| Live Chat | Available 24/7 | Immediate assistance |
| Telephone | +27 10 590 8000 | Urgent matters |
Support Departments & Response Times
Our specialized teams handle different request categories. Account and security matters receive responses within 2 hours. Payment-related inquiries, including withdrawal issues and deposit confirmations, are processed within 4 business hours. Technical support for gameplay problems responds within 1 hour. Responsible gaming and self-exclusion requests are prioritized and handled immediately.
- Prepare your account username and registered email address
- Describe your issue clearly with relevant transaction details
- Include any error messages or screenshots
- Specify your preferred contact method for responses
Last updated: January 19, 2026